SERVICE& SUPPORT

We have strict quality control procedures in place to ensure you can rely 100% on our products meeting all advertised specifications and We believe that our product will give you many years of dependable service. Once you find the products have defects, please don't worry. Please follow the steps to check:

1. Inspect the battery in full charge or not; 

2. Please do not dismantle or repair by yourself.

3. Please contact the local dealer or distributor for warranty support. 

Please kindly note:

1. Within 15 days, free replacement. SPERAS will provide 15 days free replacement service of purchase for any manufacturing defects if problems come into being in normal use; We will replace it with the same model. If the model has been discontinued, customers will receive a product with similar or improved model.

2. Within Warranty time: Usually we provide 5 years warranty, some may provide lifetime limited warranty( for example E1). Within the warranty time, any defects please contact local dealer or distributor for warranty support. We will repair or we replace a new product for you according the defects. 

3. The free warranty does not cover any damages or failure caused by:

    a. Normal wear

    b. Rough operation

    c. Battery leakage

More questions about warranty and service, please kindly contact 

Shenzhen Speras Lighting Co., Ltd

Tel.:0086 755 2107 2597

Email: info@speraslight.com

Add.: 7F, Gangshen International Centre, Xinniu Road, Minzhi Street, Longhua District, Shenzhen, China

We will reply you within 24 hours.